Acuity Scheduling
Online Appointment Scheduling Software - Book appointments, take payments, and automate the busywork, so you can deliver standout service every time
About Acuity Scheduling
Acuity Scheduling is a comprehensive appointment booking platform enabling service-based businesses to manage client scheduling, payments, and communications. The software provides customizable booking pages where clients self-schedule appointments in real-time, with automated reminders and notifications reducing no-shows.
The platform streamlines business operations through integrated calendar management, staff coordination, and flexible payment processing. Features include custom intake forms, client loyalty programs, package offerings, and multi-location support, enabling businesses to scale operations while maintaining personalized service delivery.
Beyond scheduling, Acuity offers a branded booking ecosystem with invoicing, subscription management, and reporting analytics. The platform supports virtual appointments and class scheduling, making it adaptable across beauty services, wellness, education, fitness, and professional services industries. Part of the Squarespace family, Acuity serves over 250,000 customers globally.
✨ Key Features
- ✓ Online appointment booking and self-scheduling
- ✓ Real-time availability management
- ✓ Automated appointment reminders and notifications
- ✓ Customizable intake forms
- ✓ Client profile management
- ✓ Payment processing (Stripe, Square, PayPal integration)
- ✓ Appointment packages and recurring subscriptions
- ✓ Gift card functionality
- ✓ Multi-location management
- ✓ Virtual appointment hosting
- ✓ Class and group event scheduling
- ✓ Mobile app for business management
- ✓ Calendar synchronization
- ✓ HIPAA compliance (Premium plan)
- ✓ Advanced reporting and performance analytics
⚖️ Pros & Cons
👍 Pros
- ✓ Reduces appointment no-shows through automated reminders and deposit protection
- ✓ Customizable branding matches business identity
- ✓ Flexible payment options with multiple processor integrations
- ✓ Handles complex scheduling scenarios (multiple locations, staff, service types)
- ✓ Client self-service reduces administrative burden
- ✓ Built-in loyalty and upselling tools increase revenue
- ✓ HIPAA-compliant option for healthcare providers
- ✓ Multi-language support enables global reach
- ✓ Advanced analytics provide business insights
- ✓ Supports virtual and in-person appointments
- ✓ Integrates with popular business tools (email, analytics, payments)
- ✓ Award-winning support team with 250,000+ customers
👎 Cons
- ✗ Pricing details not transparent on homepage
- ✗ HIPAA compliance limited to Premium tier
- ✗ Multiple time zones only available on Premium plan
- ✗ SMS/text reminders limited to Standard Plan+ and above
- ✗ Advanced reporting requires higher-tier plans
- ✗ Some features available only at specific plan levels
- ✗ No mention of offline functionality or desktop application
- ✗ Import/export data capabilities not prominently featured
💡 Use Cases
Hair salons and beauty professionals managing regular clientele
Wellness practitioners (massage, reiki, acupuncture) scheduling sessions
Fitness trainers and personal training studios booking classes
Veterinary clinics and pet grooming services
Educational tutoring and language training programs
Medical and mental health therapy practices
Photography and performance arts lesson scheduling
Automotive repair shops managing service appointments
🎯 Who Should Use This Tool
Service-based business owners including beauty professionals, wellness practitioners, fitness trainers, healthcare providers, educators, photographers, pet care services, automotive repair shops, and legal/financial consultants. Spans solo practitioners to small-to-medium enterprises requiring appointment management and client relationship tools.
💰 Pricing Information
Subscription-based with multiple tiers: Standard Plan, Standard Plan+, and Premium plan. HIPAA compliance available on Premium tier. Specific pricing not detailed on homepage.
📊 Performance Metrics
🔒 Security & Privacy
HIPAA compliance available (Premium plan), secure payment processing through PCI-compliant integrations, credit card storage for no-show protection, Privacy Policy adherence (Squarespace privacy framework), Terms of Service governance, Accessibility statement provided, data security through established payment processors (Stripe, Square, PayPal). No explicit mention of encryption specifications or data backup policies.
🔄 Alternatives
Calendly
Setmore
Mindbody
Vagaro
10to8 Appointment Scheduling
⭐ User Reviews (0)
Login to ReviewNo reviews yet. Be the first to share your experience!