Canny
VerifiedIntelligent feedback management platform for better product decisions
About Canny
Canny is an intelligent customer feedback management platform designed to enhance product decision-making by consolidating, assessing, organizing, and collecting product feedback in a centralized location. The platform facilitates the collection, evaluation, and organization of user comments and feature requests, offering features like revenue impact analysis, user segmentation, customizable prioritization formulas, and automatic Autopilot feedback capture with duplicate detection.
✨ Key Features
- ✓ Revenue impact analysis to prioritize features by business value
- ✓ Customer data connections to see who wants which features
- ✓ User segmentation for targeted feedback analysis
- ✓ Customizable prioritization formulas to score feedback
- ✓ Automatic capture of customer feedback with Autopilot
- ✓ Duplicate detection and merging for clean data
- ✓ Scoring feedback based on priority and impact
- ✓ Building roadmaps based on feature request scores
- ✓ Changelog for announcing product updates
- ✓ Automatic follow-up when releasing requested features
- ✓ Integration with project management systems like Jira
- ✓ Unlimited posts, boards, and admin seats on all plans
- ✓ Public roadmap and changelog included
⚖️ Pros & Cons
👍 Pros
- ✓ Free plan available with 25 tracked users
- ✓ Unlimited posts, boards, and admin seats on all plans
- ✓ Revenue impact analysis helps prioritize by business value
- ✓ Autopilot credits now unlimited on Free, Core, and Pro plans (as of May 2025)
- ✓ Automatic duplicate detection keeps feedback organized
- ✓ Public roadmap and changelog included on all plans
- ✓ Customizable prioritization formulas for flexibility
- ✓ Integration with popular project management tools
👎 Cons
- ✗ Pricing increases significantly for larger user bases
- ✗ Business Plan can cost $10K+/year for 5,000+ tracked users
- ✗ Tracked user counting system can be confusing
- ✗ Limited customization on lower-tier plans
- ✗ Some advanced features only on Business plan
💡 Use Cases
Product feedback management for SaaS companies
Feature request tracking and prioritization
Customer-driven product roadmap development
Revenue-based feature prioritization
Public product roadmap creation
Customer communication and engagement
Product changelog announcements
🎯 Who Should Use This Tool
Product managers, SaaS companies, product teams, customer success teams, and development teams who need to collect, organize, and prioritize customer feedback for product development.
💰 Pricing Information
Freemium model available.
📊 Performance Metrics
🔒 Security & Privacy
Canny provides secure feedback management with role-based access control, SSO/SAML on enterprise plans, and data privacy compliance. All customer data is stored securely with encryption at rest and in transit.
🔄 Alternatives
FeatureOS
Productboard
Aha!
UserVoice
FeedBear
Nolt
FeatureBase
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