Delighted

Collect customer feedback in minutes with Delighted

0.0 (0 reviews)

👁️ 89 views

📁 AI tool for customer feedback analysis 💰 Subscription #customer-feedback #nps #delighted

🚀 Visit Website

About Delighted

Delighted is a customer feedback platform that helps businesses collect, analyze, and act on customer satisfaction data through NPS, CSAT, CES, and custom surveys. Founded in 2013, Delighted makes gathering feedback simple with beautiful, mobile-optimized surveys delivered via email, web, in-app, SMS, and kiosk. The platform provides real-time dashboards, trend analysis, sentiment analysis, and integrations with CRM and support tools. With automated survey sending based on triggers, customizable branding, and multi-language support, Delighted serves businesses measuring and improving customer experience across touchpoints.

✨ Key Features

✓ Rapid survey deployment and collection
✓ Multi-channel feedback gathering (employee customer product)
✓ Self-serve platform design
✓ Experience management capabilities
✓ Integration with enterprise systems
✓ Sentiment analysis and feedback insights
✓ Customizable survey templates
✓ Real-time response tracking

⚖️ Pros & Cons

👍 Pros

✓ Quick feedback collection turnaround
✓ Designed for enterprise-scale operations
✓ Supports multiple feedback types simultaneously
✓ Trusted by established global brands
✓ User-friendly self-service interface

👎 Cons

✗ Pricing information not transparently disclosed
✗ Limited feature details in available documentation
✗ Integration capabilities not fully outlined

💡 Use Cases

Customer satisfaction measurement

Net Promoter Score (NPS) tracking

Employee engagement surveys

Product feedback collection

Customer journey sentiment analysis

🎯 Who Should Use This Tool

Customer success teams measuring satisfaction, product teams gathering feedback, support teams tracking CSAT, businesses monitoring NPS, companies improving customer experience.

💰 Pricing Information

Free: $0 - 250 responses/month. Premium: $224/month - Unlimited surveys. Enterprise: Custom - Advanced features, dedicated support, SLA. Pricing scales with response volume.